Privacy Policy

This Privacy Policy describes how Mtelhub (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from www.mtelhub.com. We are committed to protecting consumer privacy in accordance with applicable standard legal frameworks, including US state privacy standards and global practices.

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may collect:

  • Device Information: Browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order Information: Name, billing address, shipping address, payment confirmation (including credit card details), email address, and phone number.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

3. Sharing Personal Information

We share your Personal Information with third-party service providers to help us use your Personal Information, as described above. For example, we use standard e-commerce infrastructure platforms to power our online store and secure payment gateways to process transactions safely. We also comply with strict Google Merchant Center standards and do not misuse user data for unapproved advertising purposes.

4. Secure Transactions (SSL)

Your payment security is vital to us. All personal and payment information transmitted through our website is encrypted using Secure Sockets Layer (SSL) technology. We do not store your full credit card or debit card credentials on our servers.

5. Your Rights & Opt-Out

If you are a resident of the United States, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you wish to exercise these rights or opt-out of marketing communications, please contact us at support@mtelhub.com.

6. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. Cookies make your browsing experience better by allowing the website to remember your actions and preferences. You can control and manage cookies through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

  • Store Name: Mtelhub
  • Legal Entity Name: TAP BOOKKEEPING PTY LTD
  • Australian Company Number (ACN): 697 277 679 
  • Email: support@mtelhub.com
  • Phone: +61468206630
  • Business Address: Unit 223, 51 Hope St, Spring Hill, QLD, 4000, Australia