Shipping Policy

Thank you for shopping at Mtelhub. We are fully committed to delivering your orders accurately, safely, and timely. Below are the standard terms and conditions that constitute our formal Shipping Policy.

1. Shipping Destination & Currency Standardization

We currently ship exclusively to the United States. All transactions, storefront pricing, dynamic checkouts, and shipping fees are calculated, displayed, and charged uniformly in United States Dollars (USD).

2. Shipping Cost

Free Standard Shipping: We are proud to offer 100% free standard shipping on all retail orders across the United States. There are absolutely no hidden logistics fees, no minimum purchase thresholds, and no unexpected handling taxes added to your cart at checkout.

3. Order Processing & Handling Time

  • Handling Time: 0 - 1 Business Day (Monday to Friday). Orders placed before our daily cutoff time will be validated, packaged, and dispatched from our logistics center within the same day or the next immediate business day.
  • Order Cutoff Time: 5:00 PM (EST) - Eastern Standard Time (New York). Orders received after 5:00 PM EST will enter our processing sequence starting the following business day.

4. Transit & Delivery Timelines

  • Transit Time: 7 - 13 Business Days (Monday to Friday).
  • Total Estimated Delivery Time: 7 - 14 Business Days from the exact date of purchase.

Please note that all quoted transit times are realistic commercial estimates provided by our carriers and do not include weekends or public statutory holidays.

5. Authorized Shipping Carriers

To guarantee secure, high-performance tracking and reliable final-mile delivery within the United States, we partner exclusively with top-tier domestic and international courier networks, primarily utilizing USPS, FedEx, and UPS.

6. Order Tracking Capabilities

Once your parcel is formally dispatched, you will automatically receive a structured Shipping Confirmation email containing your unique tracking number and an active tracking link. Tracking intelligence typically becomes live and scannable within 24 to 48 hours of carrier handover.

7. Delivery Address Modifications

For security and fraud prevention, we can only update or modify a shipment's delivery address before the package has been formally dispatched from our center. If you discover an error in your shipping details, please contact us immediately at support@mtelhub.com with your order number. Once the package is in transit, we cannot alter the routing destination.

8. Parcels Damaged, Lost, or Missing in Transit

If you visually discover a package is heavily damaged in transit, please refuse the parcel from the courier if possible and notify our helpdesk. If the parcel was delivered without you being present, contact us immediately. In cases of verified carrier loss or missing shipments, Mtelhub will immediately arrange a priority replacement or full original refund at zero additional cost to you.

Contact Information & Corporate Hub

For any direct questions regarding your shipment, carrier routing, or our shipping practices, please feel free to reach out to our administration center:

  • Store Name: Mtelhub
  • Director Name: Joanna Czok
  • Legal Entity Name: TAP BOOKKEEPING PTY LTD
  • Australian Company Number (ACN): 697 277 679
  • Customer Service Email: support@mtelhub.com
  • Direct Voice Helpline: +61468206630
  • Registered Business Address: Unit 223, 51 Hope St, Spring Hill, QLD, 4000, Australia