Contact information

Welcome to Mtelhub. We value your shopping experience and are dedicated to providing premium support to our customers across the United States. Whether you have questions regarding product specifications, order tracking, billing inquiries, or the return process, our professional corporate support team is here to assist you.

To ensure absolute transparency and build long-term consumer trust, we proudly disclose our full verifiable corporate background, physical operations, and clear multi-channel contact methods below.

1. Customer Support & Assistance

For immediate consumer assistance, order modifications, or general shopping inquiries, please reach out via our primary digital or voice channels:

  • Customer Support Email: support@mtelhub.com (Monitored continuously for rapid resolution)
  • Direct Telephone Line: +61 468 206 630
  • Standard Response Commitment: We guarantee an explicit response to all email inquiries within 12 to 24 hours on business days.

2. Core Operating Hours

Our global operations and logistics coordination center runs on a fixed schedule to guarantee prompt support. Please note our official operational timelines:

  • Monday to Friday: 9:00 AM – 6:00 PM
  • Saturday to Sunday: Closed (Urgent email queues remain actively monitored for critical parcel shipping anomalies)
  • Timezone Coordinates: Australian Eastern Standard Time (AEST) / UTC+10

3. Legal Corporate Registry & Identity

Mtelhub operates as an authorized digital commerce property under our fully registered corporate enterprise. In strict compliance with international trade and e-commerce transparency guidelines, our formal corporate credentials are as follows:

  • Legal Entity Name: TAP BOOKKEEPING PTY LTD
  • Australian Company Number (ACN): 697 277 679
  • Date of Incorporation: 19 April 2026
  • Regulatory Authority: Registered under the Corporations Act 2001, overseen by the Australian Securities and Investments Commission (ASIC).
  • Statutory Legal Jurisdiction: Australian Capital Territory (ACT), Australia

4. Physical Headquarters & Operations Address

All administrative management, executive business documentation, corporate correspondence, and oversight operations are localized at our verified physical facility in Queensland:

Corporate Office Address:
Unit 223, 51 Hope St,
Spring Hill, QLD, 4000,
Australia

*Important Notice for Customers: Please do not ship physical product returns directly to the corporate headquarters address listed above. To initiate a successful product return under our 100% Free 30-Day Return Policy, please contact support@mtelhub.com first to receive a prepaid USPS/FedEx shipping label and the designated domestic US fulfillment center warehouse address.

5. Media, Legal, and Compliance Inquiries

For matters concerning corporate compliance, digital data privacy rights under applicable consumer protection frameworks, copyright assertions, or commercial business partnerships, please direct your communication directly to our legal desk at support@mtelhub.com, using the subject line "ATTN: Legal & Compliance Department".

We thank you for choosing Mtelhub. We look forward to providing you with world-class products and an unparalleled e-commerce service journey.